Once payment has been received we will start your order and when complete dispatch it to you via Special Delivery for which a signature is required. Please make sure that if this is not possible at your home address you provide us with an alternative address where a signature may be obtained. The cost of postage and package is £5.00p throughout the
United Kingdom and for orders to be delivered outside the UK postage and package will be advised upon receipt of
the order.

If you do not see exactly what you require on our site we will be happy to talk to you and make you a bespoke tiara
or jewellery to your specification.

In the unlikely event that your item is received damaged, please contact us immediately so we can arrange return and replacement.

Please note that delivery estimates are shown on each item page however we are able to accomodate rush orders if
you let us know when you order

We do not hold stock items of any tiaras, head-dresses or jewellery. All designs especially for the customer as they order, therefore we are not able to send goods on an approval basis. However, we do appreciate how difficult it can be to choose on-line and for that reason will, if requested by the customer, send out a Studio sample for them to try. Customers are required to pay in full for the item sent but a full refund, less postage, is given, if the item is returned within 7 days in the same packaging and condition as received. Postage will not always be charged on a subsequent order resulting from an Sample Trial, this is weight dependent

Bespoke items. These items are all made to order as described above and by agreeing to purchase these items you are commissioning a service. Return of any Bespoke item will be subject to an offer of a full refund less 50% for labour costs and re-stocking fee also less any postage and packing costs on goods returned in original condition within 7 days. We will not be able to accept any returns after the 7 day perio

ALL ORDER QUERIES AND COMPLAINTS MUST BE RECEIVED IN WRITING WITHIN 24 HOURS OF DELIVERY. Returns will not be accepted without prior agreement and an allocated returns number. A re-stocking fee may be charged under certain circumstances.

We are unable to accept earring returns for legal reasons.